Return & Refund Policy

At PloomStore LLC, we are committed to providing a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging, including all accessories and contents (if applicable).
Not show signs of use, damage, or alteration caused by the customer.

Returns that do not meet these requirements may not be eligible for a refund.

Return Shipping

Customers are responsible for the cost of the return shipping label unless the return is due to our error (such as receiving the wrong item or a damaged product).

We recommend using a trackable shipping service, as we cannot be responsible for packages lost during return transit.

No Restocking Fee

We do not charge any restocking fees. Once your eligible return is received and inspected, your refund will be processed according to the terms below.

Return Process

To initiate a return, please contact our customer support team before sending your item back.

Email: info@ploomstore.us

Please include:

Your order number
Your full name
The reason for the return

Our team will provide return instructions.

Return Address

PloomStore LLC
2213 Sunset Blvd
Rocklin, CA 95765
United States

Please do not return items without first contacting us for return authorization.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–7 business days for the refunded amount to appear in your account after the refund has been processed.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will work with you to resolve the problem as quickly as possible.